Amazing management! I booked an 8-day tour for 8 people (including myself), and Urmila, the person in charge made this trip unforgettable.
– Chitwan (3 days)
– Pokhara (2 days)
– (Mustang (3 days)
We had different itineraries because some of our group members couldn’t all stay the same length of this trip, but Urmila managed to accommodate all of them, providing special services and transportation for those who would leave earlier from the trip.
We had one incident where the hotel we stayed in in Pokhara where the hotel was not nice, and again Urmila’s response was quick and efficient -> 1 message = new hotel, no extra charge, same benefits such as breakfast included. To me, this is really important because things can certainly go wrong, especially in a pandemic period but it’s how you respond to it that matters.
Speaking of pandemics, she was also there for us every step of the way, when the government of Nepal announced a lockdown, or to assist us with going to hospitals for PCR tests.
Man, it was a killer adventure with a lot of rebounds but a big safety net in the person of Urmila. Thank you again.